Do you offer free shipping?
Answer :
Yes of course, we offer it for all orders over $100.
Do you ship worldwide?
Answer :
Yes, we can order wherever you are, as long as you have Internet connection.
How do I cancel my order?
Answer :
Orders can be canceled as long as they have not shipped. Please reach out to Customer Service ASAP and have your order number handy!
I forgot to use my discount code, what now?
Answer :
We are not able to apply the discount code or provide a refund for a missed code if you have already completed your purchase. The best option is to cancel the current order and place a new one with the code added.
I placed an order but I didn’t get a confirmation email.
Answer :
We’re happy to look into this for you. Contact Customer Service and we’ll straighten it out!
What form of payment do you accept?
Answer :
We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.
Getting an error message that your zip code is invalid at checkout?
Answer :
Check to make sure that the billing address you entered matches the address on file with your credit card company. That usually does the trick!
What if I haven’t received a shipping confirmation yet?
Answer :
If you’ve received an order confirmation but not a shipping confirmation, your order is still being processed. Hang tight!
Do I have to pay customs/taxes/fees once the parcel arrives in my country?
Answer :
Yes, it is your responsibility to pay all tariffs, duties and taxes.
Are your products handmade?
Answer :
Yes, almost all of our products are handmade in Turkey.