Do you offer free shipping?
Answer :
Yes of course, we offer it for all orders over $100.
Yes of course, we offer it for all orders over $100.
Do you ship worldwide?
Answer :
Yes, we can order wherever you are, as long as you have Internet connection.
Yes, we can order wherever you are, as long as you have Internet connection.
How do I cancel my order?
Answer :
Orders can be canceled as long as they have not shipped. Please reach out to Customer Service ASAP and have your order number handy!
Orders can be canceled as long as they have not shipped. Please reach out to Customer Service ASAP and have your order number handy!
I forgot to use my discount code, what now?
Answer :
We are not able to apply the discount code or provide a refund for a missed code if you have already completed your purchase. The best option is to cancel the current order and place a new one with the code added.
We are not able to apply the discount code or provide a refund for a missed code if you have already completed your purchase. The best option is to cancel the current order and place a new one with the code added.
I placed an order but I didn’t get a confirmation email.
Answer :
We’re happy to look into this for you. Contact Customer Service and we’ll straighten it out!
We’re happy to look into this for you. Contact Customer Service and we’ll straighten it out!
What form of payment do you accept?
Answer :
We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.
We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.
Getting an error message that your zip code is invalid at checkout?
Answer :
Check to make sure that the billing address you entered matches the address on file with your credit card company. That usually does the trick!
Check to make sure that the billing address you entered matches the address on file with your credit card company. That usually does the trick!
What if I haven’t received a shipping confirmation yet?
Answer :
If you’ve received an order confirmation but not a shipping confirmation, your order is still being processed. Hang tight!
If you’ve received an order confirmation but not a shipping confirmation, your order is still being processed. Hang tight!
Do I have to pay customs/taxes/fees once the parcel arrives in my country?
Answer :
Yes, it is your responsibility to pay all tariffs, duties and taxes.
Yes, it is your responsibility to pay all tariffs, duties and taxes.
Are your products handmade?
Answer :
Yes, almost all of our products are handmade in Turkey.
Yes, almost all of our products are handmade in Turkey.
